After indexing, content is available under
Indexed content
in the domain sidebar.
View all indexed documents, their status, file counts, and last-updated timestamps. Delete
individual documents or entire jobs to re-index with updated source files.
Guides Knowledge AI automatically evaluates the quality of every indexed document. Each
document receives an AI quality score on a 0–10 scale, shown as a color-coded pill
in the document list:
- Green (7–10) — high quality; the document is well-structured and ready for
retrieval.
- Amber (4–6) — moderate quality; consider reviewing the flagged criteria.
- Red (0–3) — low quality; the document is likely to produce poor chatbot answers
and should be improved.
Click a document to open the Document properties panel. Under the AI quality
score section, click the score badge to see a detailed breakdown by criterion
(e.g. Short Description, Prolog presence, Content Quality). Each criterion shows its own
score and an explanation. When a criterion scores zero, Guides Knowledge AI may offer a
suggestion — click Accept to apply the suggested improvement directly to the
document content.
The document properties panel also aggregates feedback from chat interactions on a
per-document basis:
- Attribution count — how many times the document was referenced in chatbot
answers, helping you identify your most valuable content.
- Human feedback — aggregated scores from end-user thumbs-up/down ratings across
five dimensions: Overall, Relevance, Completeness, Faithfulness, and Coherence.
- LLM-as-Judge feedback — automated scores across the same five dimensions,
generated by the evaluation LLM. Compare these with human feedback to find disagreements
worth investigating.
FAQ
Where can I view my indexed documents and manage uploaded content after indexing?
After indexing, your content appears under Indexed content in the domain sidebar. From there you can view all indexed documents along with their status, file counts, and last-updated timestamps. You can also delete individual documents or entire jobs to re-index using updated source files.
What is the AI quality score for an indexed document, and what do the green/amber/red ratings mean?
Guides Knowledge AI assigns each indexed document an AI quality score on a 0–10 scale, shown as a color-coded pill in the document list. Green (7–10) indicates high quality and the document is ready for retrieval, amber (4–6) indicates moderate quality and you should review flagged criteria, and red (0–3) indicates low quality that may lead to poor chatbot answers and should be improved.
How do I see the AI quality score breakdown for a document and apply suggested improvements?
Click a document to open the Document properties panel, then in the AI quality score section click the score badge to view a criterion-by-criterion breakdown (for example, Short Description, Prolog presence, and Content Quality). Each criterion includes its own score and an explanation. If a criterion scores zero, a suggestion may be offered; click Accept to apply the suggested improvement directly to the document content.
What document-level feedback can I review in the document properties panel?
The document properties panel aggregates feedback from chat interactions per document. It shows attribution count (how often the document was referenced in chatbot answers), human feedback (thumbs-up/down ratings aggregated across Overall, Relevance, Completeness, Faithfulness, and Coherence), and LLM-as-Judge feedback (automated scores across the same five dimensions). You can compare human and LLM-as-Judge feedback to spot disagreements worth investigating.