Unanswered questions
The Unanswered questions tab lists questions where the chatbot could not find an answer, paginated at 20 per page. It is available on both standard and orchestrator domains, and can be filtered by time range (Last Week, Last Month, Last 3 Months). The table has these columns:
- Question — the question as the user asked it.
- Normalised Question — a cleaned, canonical form used to group near-duplicate questions.
- Documents Searched — documents that were retrieved but were insufficient to answer. Each is a clickable link to its source. For orchestrator domains, this column groups the results by source domain name.
- Date Asked — when the question was asked (sortable).
Use this report to find content gaps. Questions that appear repeatedly are strong candidates for new indexed content.
FAQ
What is the Unanswered questions tab and what does it show?
The Unanswered questions tab lists questions where the chatbot could not find an answer, shown 20 per page. It is available on both standard and orchestrator domains and can be filtered by time range (Last Week, Last Month, Last 3 Months). Use it to identify content gaps, especially questions that repeat.
What columns are included in the Unanswered questions table?
The table includes Question (as the user asked it), Normalised Question (a cleaned canonical form used to group near-duplicates), Documents Searched (retrieved documents that were insufficient to answer, linked to their sources), and Date Asked (when the question was asked and sortable). For orchestrator domains, Documents Searched groups results by source domain name.
How can I filter the Unanswered questions report?
You can filter the Unanswered questions tab by time range. The available ranges are Last Week, Last Month, and Last 3 Months.